Academy
Policies.

Our commitment

Aamina’s Tuition Academy is committed to providing safe, respectful and personalised online tuition. Every learner will be treated with patience, fairness and encouragement.

These policies explain what families can expect from the academy and what is expected from parents and students.

Tuition fees and payments

• Tuition fees must be paid monthly in advance.
• A student’s timetable will be confirmed once payment has been received.
• The agreed package, subjects and lesson times will be confirmed directly with the parent or guardian.
• Parents should contact the academy before their next monthly payment is due if they wish to stop tuition.
• If there are any payment difficulties or concerns, please contact Aamina directly on 07437 887 258.

Cancellations and missed lessons

• Parents must provide at least 24 hours’ notice to cancel or rearrange a lesson.
• Lessons cancelled with less than 24 hours’ notice will be charged at the full lesson rate.
• If sufficient notice is provided, an alternative lesson will be offered where reasonably possible and subject to availability.
• If a student arrives late, the lesson will still finish at its scheduled time.
• If Aamina’s Tuition Academy needs to cancel a lesson, an alternative lesson or appropriate credit will be provided.

Online lessons

Parents and students are responsible for:

• Having a suitable device and a reliable internet connection.
• Joining lessons promptly.
• Providing a quiet and appropriate learning environment.
• Ensuring that younger children have a parent or guardian nearby and available.
• Keeping lesson links private and not sharing them with anyone else.
• Communicating respectfully throughout every lesson.

Lessons must not be photographed, recorded or shared without prior written agreement.

Student conduct

Students are expected to behave respectfully, participate appropriately and complete any agreed work.

The academy may pause or end a lesson if behaviour is persistently inappropriate, disruptive or unsafe. Serious or repeated concerns will be discussed with the student’s parent or guardian.

Teaching and academic progress

Lessons are planned around each learner’s current understanding, individual needs and educational goals.

Aamina’s Tuition Academy will provide careful teaching, constructive feedback and targeted practice. Aamina will always do her utmost to support every child and help them reach their full potential.

However, examination grades, school results and admission outcomes cannot be guaranteed. Progress also depends on attendance, effort, independent practice and other individual circumstances.

Safeguarding

The safety and wellbeing of every child are extremely important.

• Communication concerning students under the age of 18 should normally take place through their parent or guardian.
• Parents must provide accurate information about any learning, medical or safeguarding needs that may affect tuition.
• Professional boundaries will be maintained during all lessons and communications.
• A parent or guardian should remain contactable while an online lesson is taking place.
• If a safeguarding concern arises, relevant information may be shared with an appropriate safeguarding authority or emergency service when necessary to protect a child.

Privacy notice

Aamina’s Tuition Academy may collect:

• Parent and student names.
• Contact details.
• The student’s age or school year.
• Subject and programme choices.
• Attendance and lesson records.
• Educational progress and feedback.
• Relevant learning, SEND or health information voluntarily provided.
• Enquiry messages, communications and payment records.

This information is used to respond to enquiries, arrange and deliver tuition, personalise lessons, communicate with families, maintain appropriate records and meet legal or safeguarding responsibilities.

Personal information and communication between the tutor, parent and child will be kept private and handled confidentially. Information will only be shared when required by law or when necessary to protect the safety and wellbeing of a child.

Complaints

Parents are encouraged to raise any concerns as soon as possible so they can be resolved fairly.

Complaints can be made by telephone or WhatsApp. The academy will aim to acknowledge a complaint promptly and provide a full response within 10 working days where possible.

Changes to these policies

These policies may be updated when academy services, legal requirements or working practices change. The latest version will always appear on the website.